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    Tuesday, February 12, 2008

    Tuesday Talkback

    Once again, the PD did not upload the Monday Moaning, so no Tuesday Talkback.  I did start to read the moans in yesterday's PD, then got distracted. 
     
    I do remember one moan, one urging owners and managers of businesses to call in to their own businesses and listen to how so many of their receptionists and phone operators sound so unprofessional on the phone, and then do something about it. 
     
    Me, I'm just amazed when a live person answers the phone anymore instead of an automated phone answering system.  And I really hate those automated systems that start all over repeating the menu options when you dial zero, instead of switching you to an operator.
     
    But what really gets me with automated systems is how slow they are.  The cadence of the delivery of the options is so much slower than they way I speak and expect to be spoken to when conducting business. 
     
    And when they ask in the beginning whether you want English or Spanish, I have no beef over a bilingual system.  I just hate the fact that it is one more slowly delivered question slowing me down. 
     
    Conceding the point over having a live operator answering the phone, would it kill them if they picked up the pace a little bit?  Maybe instead of offering just English and Spanish, they could also offer "fast English" and "slow English" -- fast English being standard English that is spoken at a fairly efficient clip, and slow English for those people who have difficulty keeping up with the pace of an episode of Matlock. 

    Comments on "Tuesday Talkback"

     

    Blogger Joe said ... (9:55 AM, February 12, 2008) : 

    It is rare to get a live person anymore. And a lot of companies don't even want to give out a phone number. They want you to email them or ask your question on their website.

     

    Blogger Kat said ... (3:12 PM, February 12, 2008) : 

    OMG! I know, and then when you email them, they send an auto-response message that says they will email you with a real message w/in 48 hours. And if you want an answer sooner, you are totally screwed!!!

     

    Blogger Kate Anne said ... (4:22 PM, February 13, 2008) : 

    Oh, heck -- then when you do get a live person he tells you is name his Thomas but you hear the Indian accent. I am so happy when I call some toll free number and get someone with an Oklahoma or Texas twang -- love it when they are the ones giving me directory assistance for NYC.

     

    Blogger Kate Anne said ... (4:23 PM, February 13, 2008) : 

    "his name is Thomas" -- too quick :-)

     

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