Once again, the PD did not upload the Monday Moaning, so no Tuesday Talkback. I did start to read the moans in yesterday's PD, then got distracted.
I do remember one moan, one urging owners and managers of businesses to call in to their own businesses and listen to how so many of their receptionists and phone operators sound so unprofessional on the phone, and then do something about it.
Me, I'm just amazed when a live person answers the phone anymore instead of an automated phone answering system. And I really hate those automated systems that start all over repeating the menu options when you dial zero, instead of switching you to an operator.
But what really gets me with automated systems is how slow they are. The cadence of the delivery of the options is so much slower than they way I speak and expect to be spoken to when conducting business.
And when they ask in the beginning whether you want English or Spanish, I have no beef over a bilingual system. I just hate the fact that it is one more slowly delivered question slowing me down.
Conceding the point over having a live operator answering the phone, would it kill them if they picked up the pace a little bit? Maybe instead of offering just English and Spanish, they could also offer "fast English" and "slow English" -- fast English being standard English that is spoken at a fairly efficient clip, and slow English for those people who have difficulty keeping up with the pace of an episode of Matlock.