Musictoday Talks Back
|I apparently have had an impact...|
I just got exchanged some email with Diane Biesecker of Musictoday.com.
The refund for your Rush Preorder ($78.13) has been applied to your credit card today. It may take your banking institution up to 3 business days to see this credit in their system.
Please understand that this cancellation is in direct conflict with instruction given to us by Rush, who is our client. My employees, who you have named and spoken badly about on the Internet, were following the policies clearly stated on the website when you placed this order. Your bashing of them and of Musictoday is inappropriate and I would appreciate it if you would stop this activity.
Your order for tickets is currently still in place and is expected to ship in August. Both Rush Management and Musictoday reserve the right to cancel any order at any time.
Call Center Director
I wrote her back:
Are you threatening to cancel my ticket order?
I most certainly am not.
So I responded:
Then what did you mean by: "Your order for tickets is currently still in place and is expected to ship in August. Both Rush Management and Musictoday reserve the right to cancel any order at any time."
Are you suggesting that Rush Management and/or Musictoday is threatening to cancel my ticket?
And she responded:
I was confirming that your ticket order is still intact.
I do know that your Internet bashing of Musictoday has been viewed by both sets of management teams. I am not aware of what action they plan to take.
So I replied:
All I have done is report my experience with Musictoday.
Like Harry Truman used to say: I don't give them hell. I tell the truth and they just think it is hell.
If you think it is "bashing," then that is a reflection of Musictoday's policies and the actions and activities of their employees and agents. I tell the truth and you think it is bashing.
And I have received no further response.
The above emails were sent back and forth between 2:51pm and 3:04pm today, Eastern Daylight Time.